Shipping policy

DOMESTIC ORDERS - AUSTRALIA

Standard Domestic -$10

Express Domestic - $15

Orders are despatched within 1-3 working days. Whilst we endeavour to get all domestic orders delivered within 5 days, please allow up to 7-14 working days for your order to arrive. If your order does not arrive within 7-14 working days please contact info@cnexoriginal.com and we'll aim to resolve your issue urgently. CNEX original will not be held responsible if wrong details are given by customer or for the delay in delivery if we have posted your parcel within the time frame given.

NEW ZEALAND 

Standard - $25

Delivery time

Orders are despatched within 3-5 working days. Once despatched, New Zealand orders are sent standard or express with Australia Post.

All orders are shipped with tracking. A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

CNEX original will not be held responsible if wrong details are given by customer or for the delay in delivery if we have posted your parcel within the time frame given.

CUSTOMS & IMPORT DUTIES

All import taxes, duties and customs charges are the responsibility of the customer.

If your order requires additional charges you will be notified and required to pay these before your package clears customs.

As a provider of goods we declare the value of the package when shipped and from that point it is with your country’s customs agents to approve, delay or reject your package.

If you refuse to pay these additional charges your order will be shipped back to us and we will offer you a refund minus the cost of shipping. Only once your package has reached us can we issue a refund.

Overseas restrictions, customs delays and fewer flights may affect delivery times.